Returns Policy

How do I cancel my order and return my purchase?
Under the Distance Selling Regulations, you have a statutory right to cancel your order, return your items and receive a full refund. This does not apply to items personalised or made to your specification. To cancel, you can email or write to us at FAKRO GB LTD, FAKRO House, Astron Business Park, Hearthcote Road, Swadlincote, Derbyshire, DE11 9DW, quoting your order number. 

You can cancel anytime from placing your order up to the end of a period of seven working days (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s). You must take reasonable care of the items and return them to the head office at FAKRO GB LTD (see above address).