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Privacy Policy

Protection of your privacy is of the utmost importance and we are committed to providing you with a personalised service that meets your requirements in a manner that safeguards your privacy.

Our policy explains how we collect information about you and then treat it in order to satisfy your particular requirements. It outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will or will not do.

Some of the personal information we hold about you may be sensitive personal data under the Data Protection Act 1998, for example your address, name and credit card information. We will not use sensitive personal data about you other than for the specific purpose for which it has been provided.

We will store your email address together with any other information you may provide. When you view our site by linking from another web page we may store the URL of that page for purposes of administration.

Information collection
We will collect personal information about you from a number of sources to help us to administer accounts, services and products which we offer or to help detect a fraud or loss. This may include your contact details, payment method and bank details or your contact details from an enquiry or communication with us.  In certain circumstances, we reserve the right to conduct certain credit checks with licensed credit reference agencies

Use of Information
We may use your personal information for a number of purposes, including contacting you by email, letter or telephone with information about services or products. Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you.  We will not use your information in this way if you have opted out or otherwise not consented.

Whether or not you have opted out in relation to the use of your information for direct marketing, we will search the mailing, telephone, fax and email preference services so that if you have registered your details with those services you will not receive any direct marketing material via that channel.

Sharing of Information
We will not sell, rent or lease mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as the Inland Revenue or Police.

Protection of Information
We maintain strict security measures at all times in order to protect personal information. This includes following procedures to check your identity when you telephone us, encrypting data on our websites and in order to ensure compliance with applicable legal requirements.

Call Monitoring
We monitor and record communications we receive to improve the service which we provide and to ensure compliance with our practices and procedures.